Standard goods will only be accepted for return after prior agreement with us and within 14 days of receipt. For our full terms and conditions of sale, please click here
Returns Terms and Conditions
No goods will be accepted back unless written notification of cancellation is provided, and received back complete, and in vendor stock condition, including, but not limited to, the packaging, accessories, and manuals. The distance selling regulation gives the consumer seven working days, starting from the day after delivery, to cancel the contract. All goods must be returned within a reasonable time by the consumer. A refund of monies paid by the consumer will be refunded within 30 days of the cancellation.
You shall, unless otherwise confirmed in writing, be responsible for all carriage, telephone, postal and other incidental charges (E.g. Re-stocking charge) incurred in returning goods to us as part of the returns procedure.
You are responsible for returning the items to the vendor (or to an address specified by the Vendor) at your cost. The items must be returned to the address shown on your invoice. (Excluding goods which have been wrongly delivered, misdescribed).
You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. Proof of postage is not proof of delivery. The vendor cannot accept liability for goods damaged during transit on there way back to Avanta UK Ltd.
Any goods returned to the vendor will be tested to the manufacturers specifications. If the goods are found not to be faulty the consumer is not entitled to a remedy, such as a refund. All goods claimed to be faulty and found not to be will be returned to the consumer and will be subject to a testing charge of 20% of the value of the item. Any variation in the testing charge is at the sole descretion of the vendor.
If you wish to return your order, please visit our FAQs section for more details about how to complete a return .